FAQs


Can you customised the colour of roses in the box?
Yes we can. Customized boxes from $150 depending on how many colour options you are looking at. You can drop us an email to thewildwoods.co@gmail.com enquire the cost, do note that special orders need at least a week’s notice.

How do I care for the flowers? 
The flowers can last up to a week or so under proper care. Our roses come freshly cut and trimmed. To keep the roses last longer, these are the steps you need to follow:
1. Transfer the roses into a small vase with fresh water.
2. Keep them in a cool environment and avoid direct sunlight.
3. Re-cut the stems under running water every two days.
4. Change the water in the vase every two days.

ORDER AND PAYMENT

Can I add a message card with my delivery? 
Yes, you can enter your message in your cart after adding the product. We will put it on our card and attach it to your flower order. Please keep your message to 250 characters so that it’ll fit the card.

How do I know if my order is being processed? 
Upon check out and payment via PayPal, you will receive an automated email reply, but wait for our personal email or call to acknowledge your order and payment received.

What if I made a mistake in my order? 
Email us at thewildwoods.co@gmail.com
 immediately or within the next 3hours after ordering! Remember to quote your order number and delivery date so that we can sort it out quickly for you.

DELIVERY

Are flower deliveries available everyday?
Deliveries are available every day except Sundays and selected dates. These exceptions will be blocked out on the calendar selection on your check out page. Upon selecting an available date, you can choose from the following delivery time frames: 3pm – 7pm and 9  11pm.

How much is the delivery charge? 
Delivery is charged at $15 per item to Singapore addresses, except P.O. Box addresses and unless otherwise stated. Re-delivery, re-direction will incur additional charges of $15. 

Does the team deliver my order personally? 
Yes, we want to make sure our flowers arrive in the best condition.

What if my recipient is not available to receive the delivery? 
If no recipient or representative is available, we will contact the recipient and/or sender for further instructions. If both parties cannot be contacted via telephone, the flowers will be left at a reception/ front desk, or at the door. However we will not be responsible for any lost or damaged items from that point on.

Do drop us an email at thewildwoods.co@gmail.com if you have more questions.